Medical emergency in China? Call 120 immediately. This page is for non-urgent assistance.

Emergency Assistance

Emergency contacts, SOS procedures, and safety guidance for medical travellers in China.

Dial Now

China Emergency Numbers

These numbers work from all phones in China — no SIM required.

Ambulance / Medical
120
For life-threatening medical emergencies. Operators speak basic English in major cities.
Police
110
For safety emergencies, theft, or situations requiring law enforcement.
Fire & Rescue
119
For fire, gas leaks, or rescue situations.
Traffic Accidents
122
For road accidents. Report location and number of casualties.
WellMeet Support

24/7 WellMeet Assistance

Your coordinator is on call around the clock for all enrolled patients.

Hotline
+86 180 0000 0000
24/7 for enrolled patients
WhatsApp
+86 180 0000 0000
Fastest response channel
Email
sos@wellmeet.health
< 2h response time
Your Dedicated Coordinator

Every enrolled WellMeet patient has a named coordinator with a direct phone line. Save their number before you travel.

Share your coordinator's contact with a trusted person at home before departure.
Step-by-Step

What To Do In an Emergency

Medical Emergency

  1. 1 Call 120 immediately. State your location clearly.
  2. 2 Contact your WellMeet coordinator (+86 180 0000 0000).
  3. 3 Go to the nearest JCI-accredited or designated hospital.
  4. 4 Show your WellMeet patient card for priority assistance.
  5. 5 WellMeet will coordinate with your home insurer.

Lost Passport or Documents

  1. 1 Report the loss to local police (110) and get a report number.
  2. 2 Contact your country's embassy in Beijing or nearest consulate.
  3. 3 Notify WellMeet — we can provide a support letter.
  4. 4 Use the embassy phone list below for your country.

Personal Safety Situation

  1. 1 Call 110 (police) or move to a public, crowded area.
  2. 2 Contact your WellMeet coordinator immediately.
  3. 3 Do not leave your current location until help arrives.
  4. 4 Contact your embassy if the situation involves legal matters.
Diplomatic Contacts

Embassy Emergency Lines

All numbers are Beijing embassy lines. Check consulate websites for local city contacts.

🇺🇸
United States
+86 10 8531 4000
 🇬🇧
United Kingdom
+86 10 5192 4000
 🇯🇵
Japan
+86 10 6532 2361
 🇰🇷
South Korea
+86 10 8531 0700
 🇩🇪
Germany
+86 10 8529 2000
 🇦🇺
Australia
+86 10 5140 4111
 🇨🇦
Canada
+86 10 5139 4000
 🇫🇷
France
+86 10 8531 2200
 🇮🇳
India
+86 10 6532 1908
 🇳🇿
New Zealand
+86 10 8531 2700
 🇿🇦
South Africa
+86 10 6532 0171
 🇸🇬
Singapore
+86 10 6532 3926

Emergency lines operate 24/7. Non-emergency consular services have limited hours.

WellMeet Emergency Response Protocol

Our parallel response system ensures nothing falls through the cracks.

1
Immediate Contact
We answer within 2 minutes. Your coordinator and our emergency team are notified simultaneously.
2
On-Site Coordination
We mobilise a local coordinator to the hospital if needed. Interpreter dispatched within 30 minutes.
3
Family Notification
Your emergency contacts are notified in your language within 15 minutes.
4
Insurance & Documentation
We handle insurer communication, medical record translation, and repatriation paperwork.

Important Disclaimer

WellMeet is a medical travel facilitation service — we are not a medical provider and cannot replace emergency medical services. In any life-threatening situation, call 120 first.

WellMeet does not provide medical advice, diagnoses, or treatment. Our emergency support covers coordination, logistics, and communication only.

Travel Health Insurance

We strongly recommend purchasing comprehensive travel health insurance that covers medical evacuation before travelling to China.

Not Yet a WellMeet Patient?

Enrolled patients get a dedicated coordinator and 24/7 emergency line. Start your free assessment today.

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